The Power Of Great Customer Service - EP 48

Uncategorized Apr 22, 2021
 

“I’ve used exceptional customer service in my offices and that is a huge piece and a foundation of why I was so successful.”

—  Dr. Kelly Henry

 

Dr. Kelly Henry is a passionate expert when it comes to excellence in customer service — in fact, he’s written the book on it!

 

His book, ‘Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits’, contains proven strategies on how to boost profitability through delivering above-average customer experiences. 

 

Dr. Henry worked as an award-winning chiropractor for 20 years, building up a practice with multiple locations and raving customers. Now, he’s a coach who helps others transform their businesses through incredible customer service.

 

Whether you’re a solopreneur or leading a team, Dr. Henry has some amazing tips to help you create the type of customer service experience that leads to repeat customers, strong word-of-mouth, and glowing testimonials! 

 

In this episode, Dr. Henry reveals why he focused on customer service as a way to grow his business, explains the nuances of a positive customer journey, and shares his amazing results!

 

Let’s get started!

 

In‌ ‌this‌ ‌episode,‌ ‌you’ll discover:‌ ‌

  • What great customer service looks like in practice — and the key elements you should focus on  
  • Energy management tips to help you deliver the best possible service without wiping yourself out in the process
  • The role that company culture plays in facilitating  exceptional customer service

 

About Dr. Kelly Henry

For 20 years, award-winning chiropractor Dr. Kelly Henry helped his patients live healthier lives. With the foundation of providing exceptional customer service, Dr. Henry grew his clinics into one of the top producing chiropractic offices in the nation with multiple locations. Since 2018, he has used his system to coach business leaders on improving customer service to rapidly increase growth and profits. He is the author of Define and Deliver Exceptional Customer Service, a book with proven strategies on how to maximize profits.

 

Highlights:‌ ‌

01:58  Meet Dr. Kelly Henry

05:00  Exceptional customer service

07:16  Solopreneurs

08:42  Energy management 

10:24  Customer journey

12:06  Case study: vacation

13:31  A-ha moment & results

17:21  ‘Word of mouse’

19:59  Honesty

21:32  #1 barrier & response

23:17  Service examples

26:02  Takeaways & the book

34:06  Lightning Round

 ‌

Links:‌

Dr. Kelly Henry

https://www.drkellyhenry.com 

 

Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits

https://www.amazon.com/Define-Deliver-Exceptional-Customer-Service/dp/1954024002 

Join the Mindful Entrepreneur Membership Waitlist:

https://www.juliegreenham.com/membership

 

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https://www.juliegreenham.com/workwithme

 

Download Your Free Guide: "12 Ways Super-Successful Introverted Entrepreneurs Overcame Imposter Syndrome"

https://www.juliegreenham.com/impostersyndrome 

 

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Instagram: @iamjuliegreenham

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