“I’ve used exceptional customer service in my offices and that is a huge piece and a foundation of why I was so successful.”
— Dr. Kelly Henry
Dr. Kelly Henry is a passionate expert when it comes to excellence in customer service — in fact, he’s written the book on it!
His book, ‘Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits’, contains proven strategies on how to boost profitability through delivering above-average customer experiences.
Dr. Henry worked as an award-winning chiropractor for 20 years, building up a practice with multiple locations and raving customers. Now, he’s a coach who helps others transform their businesses through incredible customer service.
Whether you’re a solopreneur or leading a team, Dr. Henry has some amazing tips to help you create the type of customer service experience that leads to repeat customers, strong word-of-mouth, and glowing testimonials!
In this episode, Dr. Henry reveals why he focused on customer service as a way to grow his business, explains the nuances of a positive customer journey, and shares his amazing results!
Let’s get started!
In this episode, you’ll discover:
About Dr. Kelly Henry
For 20 years, award-winning chiropractor Dr. Kelly Henry helped his patients live healthier lives. With the foundation of providing exceptional customer service, Dr. Henry grew his clinics into one of the top producing chiropractic offices in the nation with multiple locations. Since 2018, he has used his system to coach business leaders on improving customer service to rapidly increase growth and profits. He is the author of Define and Deliver Exceptional Customer Service, a book with proven strategies on how to maximize profits.
01:58 Meet Dr. Kelly Henry
05:00 Exceptional customer service
08:42 Energy management
10:24 Customer journey
12:06 Case study: vacation
13:31 A-ha moment & results
17:21 ‘Word of mouse’
21:32 #1 barrier & response
23:17 Service examples
26:02 Takeaways & the book
34:06 Lightning Round
Dr. Kelly Henry
Define and Deliver Exceptional Customer Service: Proven Strategies to Maximize Your Profits
Join the Mindful Entrepreneur Membership Waitlist:
Work with me:
Download Your Free Guide: "12 Ways Super-Successful Introverted Entrepreneurs Overcame Imposter Syndrome"